User Agreement

1. Introduction

1.1 Contracting Party

This User Agreement ("Agreement") is a binding contract between you and vaic.at B.V., a private limited company incorporated under the laws of the Netherlands, with its registered office at Noordeinde 99B, 2514 GD, The Hague, Netherlands ("vaicat," "we," "us," or "our").

1.2 Scope of Services

This Agreement applies to your use of:

• vaicat.com and vaic.at websites
• Affiliated mobile applications (mEUvy, EUorigin, priVIT, EUnify)
• APIs and developer services
• Any related services, features, or content

1.3 Age Requirements

You must be at least 16 years of age to use our Services. By using our Services, you represent and warrant that you meet this requirement.

1.4 Related Policies

The following documents are incorporated into this Agreement by reference:

• Privacy Policy (EU) - How we collect and use your data
• Community Guidelines - Acceptable conduct standards
• AI Use & Transparency Policy - How AI features work

2. Your Obligations

2.1 Account Registration

When you create an account, you agree to:

• Provide accurate and complete information
• Maintain only one account unless expressly authorized
• Keep your credentials secure and confidential
• Notify us immediately of any unauthorized access

2.2 Paid Services

For paid subscriptions and services:

• Subscriptions renew automatically unless cancelled
• You may cancel at any time through your account settings
• Access continues until the end of the current billing period
• Pricing changes require 30 days advance notice

2.3 EU Consumer Rights

If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal for distance contracts. This period begins from the day the contract is concluded. For digital content, you may consent to immediate performance, which may affect your withdrawal rights once the service is fully provided.

3. Rights and Limits

3.1 Your Content

You retain ownership of all content you submit to our Services. By submitting content, you grant vaicat a:

• Non-exclusive, worldwide, royalty-free license
• Right to use, copy, modify, and display your content
• License solely for operational purposes (displaying, distributing, and improving Services)

3.2 AI and Your Content

Important: We do not use your personal data or content to train general-purpose AI models. Any AI training on user data requires explicit opt-in consent through in-product prompts or settings.

3.3 Ranking Transparency

Our search and ranking systems consider relevance, recency, completeness, and engagement. We do not accept payment to influence ranking or visibility unless clearly disclosed as "Promoted" or "Sponsored."

3.4 Data Access (Business Users)

Business users may access their own analytics and submitted data. You cannot access personal data of other users unless they have explicitly consented to share it with you.

4. Disclaimer and Limitation of Liability

4.1 Service Availability

Our Services are provided "as is" and "as available." We do not guarantee uninterrupted access or that the Services will be error-free.

4.2 Liability Cap

To the maximum extent permitted by law, vaicat's total liability is limited to the greater of:

• The fees you paid to us in the 12 months preceding the claim, or
• €1,000

4.3 Exceptions

These limitations do not apply to liability arising from:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations of GDPR or applicable data protection law

5. Termination

5.1 Your Right to Terminate

You may close your account at any time through your account settings or by contacting support. Upon termination, you lose access to your account and content.

5.2 Our Right to Terminate

We may suspend or terminate your account if you violate this Agreement or our policies, or if required by law. Where possible, we will provide advance notice.

5.3 Surviving Provisions

The following sections survive termination: liability provisions, intellectual property rights, governing law, and any feedback you have provided.

6. Governing Law and Dispute Resolution

6.1 For Consumers (EU/EEA)

This Agreement is governed by Dutch law. You may bring claims in the courts of your country of residence or in the Netherlands. Mandatory consumer protection laws of your jurisdiction continue to apply.

6.2 For Business Users

This Agreement is governed by Dutch law. The courts of Amsterdam, Netherlands have exclusive jurisdiction over any disputes.

6.3 Mediation (P2B Regulation)

Business users may access voluntary mediation services through:

• Centre for Effective Dispute Resolution (CEDR)
• ADR Center for disputes arising under EU Regulation 2019/1150

7. Dos and Don'ts

7.1 Do

• Provide accurate information about yourself
• Use the Services for lawful purposes only
• Respect other users and their privacy
• Report content that violates our policies

7.2 Don't

• Misrepresent your identity or affiliation
• Scrape data or use automated tools without authorization
• Distribute malware or interfere with our systems
• Harass, threaten, or harm other users
• Violate any applicable laws or regulations

8. Complaints and Moderation (DSA Compliance)

8.1 Reporting Violations

You may report content that violates our policies through in-product reporting tools or by contacting support. We review reports without undue delay, prioritizing illegal content.

8.2 Statement of Reasons

When we take action on content or accounts, we provide a statement explaining our decision, the applicable rules, and your appeal rights.

8.3 Appeals

You may appeal moderation decisions within 14 days. Appeals are reviewed by qualified personnel not involved in the original decision. We aim to complete appeals within 14 business days.

9. EUnify App-Specific Terms

10. mEUvy App-Specific Terms