Accessibility Statement

1. Scope

1.1 Covered Services

This accessibility statement applies to:

• Websites: vaicat.com, vaic.at, portal.vaic.at
• Mobile Applications: mEUvy (iOS), EUnify (iOS)
• Web Applications: Help Center, Legal Portal, Privacy Request Portal

1.2 Legal Framework

This statement is provided in accordance with:

• European Accessibility Act (EAA) – Directive (EU) 2019/882
• Web Accessibility Directive – Directive (EU) 2016/2102
• EN 301 549 – European standard for ICT accessibility
• WCAG 2.1 – Web Content Accessibility Guidelines

1.3 Responsible Entity

vaic.at B.V.
Noordeinde 99B
2514 GD The Hague
Netherlands

2. Conformance Status

2.1 Current Status

Platform	Target Standard	Status
vaicat.com / vaic.at	WCAG 2.1 Level AA	Partially Conformant
portal.vaic.at	WCAG 2.1 Level AA	Partially Conformant
mEUvy iOS App	WCAG 2.1 Level AA / iOS Accessibility	Partially Conformant
EUnify iOS App	WCAG 2.1 Level AA / iOS Accessibility	Partially Conformant

"Partially Conformant" means that some parts of the content do not fully conform to the accessibility standard. We are actively working to address identified issues.

2.2 Assessment Method

Accessibility is assessed through:

• Automated testing tools (axe, WAVE, Lighthouse)
• Manual testing with assistive technologies
• User feedback and accessibility reports
• Periodic internal audits

2.3 Last Assessment

Date: January 2026
Method: Internal assessment with automated and manual testing

3. Accessibility Features

3.1 Websites

Our websites include the following accessibility features:

Feature	Description
Keyboard Navigation	All interactive elements are accessible via keyboard (Tab, Enter, Arrow keys)
Focus Indicators	Visible focus states for keyboard users
Skip Links	Skip to main content links for screen reader users
Semantic HTML	Proper heading structure, landmarks, and ARIA labels
Color Contrast	Minimum 4.5:1 contrast ratio for text (WCAG AA)
Resizable Text	Content remains usable at 200% zoom
Alt Text	Descriptive alternative text for meaningful images
Form Labels	All form inputs have associated labels
Error Identification	Form errors are clearly identified and described

3.2 Mobile Applications

Our iOS applications support:

Feature	Description
VoiceOver Support	Full compatibility with Apple's screen reader
Dynamic Type	Respects system font size preferences
Reduce Motion	Respects system preference to reduce animations
High Contrast	Adapts to increased contrast settings
Accessibility Labels	Custom labels for non-text content
Touch Targets	Minimum 44x44 point touch targets

3.3 CathAI Accessibility (mEUvy)

The CathAI assistant is accessible via:

• Text-based input and output (fully compatible with VoiceOver)
• No time limits on interactions
• Clear indication of AI-generated content
• Option to disable if preferred

4. Known Limitations

Despite our efforts, some areas have known accessibility limitations:

Issue	Affected Content	Remediation Plan
Complex data visualizations	Charts and graphs in analytics	Adding text alternatives and data tables
Interactive maps	City/institution map views	Providing list-based alternatives
Some third-party content	Embedded external widgets	Working with providers; providing alternatives
PDF documents	Some downloadable resources	Converting to accessible HTML or tagged PDFs

4.1 Disproportionate Burden

As a small organization, certain accessibility improvements may constitute a disproportionate burden under EAA Article 14. Where we claim disproportionate burden, we:

• Document the assessment
• Provide alternative access methods
• Revisit the assessment annually

4.2 Improvement Roadmap

We are committed to continuous improvement:

• Q1 2026: Complete WCAG 2.1 AA audit
• Q2 2026: Address high-priority issues
• Q3 2026: Implement map alternatives
• Q4 2026: Full conformance review

5. Mobile Applications

5.1 mEUvy

Platform: iOS
Accessibility Support: VoiceOver, Dynamic Type, Reduce Motion

Key accessible features:

• City comparison with VoiceOver-friendly data presentation
• Job search with accessible filters
• CathAI with text-based interaction
• Talent Bank profile with accessible forms

5.2 EUnify

Platform: iOS
Accessibility Support: VoiceOver, Dynamic Type, Reduce Motion

Key accessible features:

• Institution search with accessible results
• Comparison feature with tabular data presentation
• Application checklists with accessible checkboxes
• Offline mode for reliable access

6. Feedback & Contact

6.1 Report an Accessibility Issue

We welcome your feedback on accessibility. If you encounter barriers:

• Email: support@vaicat.com (subject: "Accessibility Issue")
• Subject: Include "Accessibility Issue" in the subject line

6.2 What to Include

When reporting an issue, please include:

• Description of the problem
• Page or screen where the issue occurred
• Device and assistive technology used
• Steps to reproduce (if applicable)

6.3 Response Time

We aim to:

• Acknowledge reports within 5 business days
• Assess the issue within 15 business days
• Provide a timeline for resolution or explanation

6.4 Alternative Access

If you cannot access content due to accessibility barriers, contact us and we will:

• Provide the information in an alternative format
• Assist you in completing your task
• Work to resolve the underlying issue

7. Enforcement Procedure

7.1 Internal Complaint

If you are dissatisfied with our response to an accessibility issue:

1. Submit a formal complaint to legal@vaicat.com
2. We will review and respond within 30 days
3. Include all previous correspondence

7.2 External Enforcement

If internal resolution is unsatisfactory, you may contact the enforcement body in your country. For the Netherlands:

Dutch Authority for Digital Infrastructure (RDI)
www.rdi.nl

7.3 Your Rights

Under the European Accessibility Act, you have the right to:

• Access products and services in an accessible manner
• Receive information about accessibility features
• Lodge complaints with enforcement authorities
• Seek redress for non-compliance