Moderation & Enforcement Policy

1. Core Principles

Our moderation operates on four foundational values:

Principle	Description
Lawfulness	All actions comply with EU and national law
Proportionality	Responses match the severity of violations
Transparency	Users receive clear notification of actions and reasons
Fairness	Consistent, human-centered decision-making

2. Reportable Content

2.1 What We Review

• User-generated content (posts, comments, messages)
• Profile information and images
• Feature usage patterns
• Technical behavior (e.g., automation, scraping)

2.2 How Content is Flagged

• User Reports: Reports submitted through our tools
• Automated Detection: Systems flagging potential violations
• Legal Obligations: Government or authority requests
• Trusted Flaggers: Reports from designated trusted entities

3. Review Process

3.1 Submitting Reports

Reports can be submitted through in-product reporting tools or by contacting support. Include:

• Location of the content (URL or description)
• Reason for the report
• Any additional context

3.2 Review Methodology

Trained moderation staff and automated systems (with human oversight) assess content against:

• Applicable law (especially illegal content)
• User Agreement and Terms of Service
• Community Guidelines
• Context and intent
• Account history

3.3 Timelines

Report Type	Target Timeline
Illegal content reports	Priority review (expedited)
Standard reports	5-10 business days
Appeals	10-15 business days

4. Enforcement Actions

Actions are proportionate to violation severity:

Severity	Possible Actions
Minor	Warning, content edit request
Moderate	Content removal, visibility restriction
Serious	Feature limitation, temporary suspension
Severe	Account termination, law enforcement referral

5. Statements of Reasons (DSA)

When we take action on content or accounts, we provide a statement containing:

• Action taken: What we did (removal, restriction, etc.)
• Factual circumstances: What triggered the review
• Applicable rules: Which policy or law was violated
• Reasoning: How we reached our decision
• Appeal procedures: How to challenge the decision
• Automation disclosure: Whether automated tools were used

6. Appeals & Redress

6.1 Internal Appeals

You may appeal any moderation decision within 14 days:

• Use the designated appeals tool or contact support
• Explain why you believe the decision was incorrect
• Provide any additional context or evidence

6.2 Appeal Review

• Appeals are reviewed by qualified personnel not involved in the original decision
• We aim to complete reviews within 14 business days
• You will receive a reasoned decision

6.3 Out-of-Court Resolution

If you disagree with our appeal decision, you may access:

• Certified DSA Dispute Bodies: EU-certified out-of-court dispute settlement bodies
• Netherlands Authority: Autoriteit Consument & Markt (ACM) - www.acm.nl

7. Automation Safeguards

7.1 How We Use Automation

Automated tools assist with:

• Spam and malware detection
• Fraud prevention
• Illegal content identification
• Pattern recognition for policy violations

7.2 Human Oversight

We require human review before:

• Account terminations
• Significant account restrictions
• Complex content decisions
• Appeals of automated decisions

8. EUnify-Specific Moderation